If you are experiencing issues while using DeepL products, you can check the real-time status of DeepL's services via the DeepL status page.
This status page displays up-to-date information about any ongoing or recent incidents affecting all DeepL services. During an incident, a summary of the status information will also be displayed in the Help Center.
On the status page, you can view the current status of the following DeepL services:
- DeepL Pro
- DeepL Free
- Web & Apps
- Accounts & Login
In the event of an incident, the page will display the following information:
- Affected service, e.g., DeepL Pro, DeepL Free
- Affected functionality, e.g., file translation
- Affected clients/platforms, e.g., DeepL for Windows
- Affected countries, e.g., Germany
- Actions taken by DeepL, e.g., investigation
The severity of incidents can vary. On the status page, we distinguish between the following four statuses:
- Operational: no incidents; all systems working as expected
- Degraded performance: minor performance issues that may slightly affect some services
- Partial outage: partial impairment of some services
- Major outage: severe impairment of some or all services
After an incident has been resolved, the status of the affected service will change back to Operational.
If you are experiencing issues which are not linked to an incident displayed on the status page, try consulting the following articles about the web translator or DeepL desktop apps for troubleshooting.
If the issue still persist, contact DeepL Support.