The Customer Portal lets you track your support requests, check their status, and add comments or attachments without contacting DeepL Support.
View your requests
- Go to the DeepL Help Center
- Sign in with your DeepL account
- Click your profile icon
- Select My activities or My requests
Your requests list shows every ticket you created or were CC'd on, along with its current status: Open, Pending, or Solved.
Check a request's status and history
- Open My activities
- Click a request to open its full history
The request history shows every update, including messages from DeepL Support and any comments or attachments you added.
Add a comment or attachment
- Open the request that you want to update
- Enter your message in the comment field
- Click Attach a file to upload supporting documents, if needed
- Click Submit
Resolve a request yourself
You can mark a request as solved yourself once a support agent has categorized it. Until categorization is complete, this option is not available on the request.
Troubleshooting
If you cannot see your previous requests after signing in, your account may be linked to a different email address than the one used to originally submit those requests. Contact DeepL Support to have your account identity merged so your full request history appears.