If you can’t access deepl.com in your web browser or some functions of the web translator aren't working as expected, you may need to update your browser version.
DeepL supports the 2 latest major versions of each supported browser. This ensures that we can update features, get rid of bugs, or improve security features.
Note: If you are using a device with an older operating system, such as Windows 8 or Mac OS 10.16, the latest version of your browser may not be supported. Please check your browser's help page for minimum hardware requirements.
Alternatively, a VPN, or proxy server might be blocking your requests. To ensure all functions on deepl.com are working, contact your IT department to check that the following domain pattern isn’t blocked by a firewall, VPN, or proxy server: *.deepl.com (deepl.com and all subdomains).
Important: DeepL’s public IPs can change at any point. Please configure your firewall, VPN or proxy servers with domain name patterns, not IP addresses. Otherwise the configuration will stop working whenever an IP changes.
If the web translator still doesn’t work properly after you’ve ensured that you aren’t blocked by a firewall, VPN, or proxy server, please contact DeepL Support and specify the following information:
- The date and time when you encountered the issue.
- The public IP address through which you currently browse the internet. (To find out your current public IP address, simply click here.)