I can’t use the web translator available on DeepL.com properly. What should I do?
If you can’t access DeepL.com in your web browser or some functions of the web translator don’t work correctly, this might be due to a firewall, VPN, or proxy server blocking your requests.
To enable proper operation of all functions on DeepL.com, please ensure the following domain pattern isn’t blocked by a firewall, VPN, or proxy server: *.deepl.com (DeepL.com and all subdomains). If necessary, please contact your IT department for this matter.
If the web translator still doesn’t work properly after you’ve ensured that you aren’t blocked by a firewall, VPN, or proxy server, please contact DeepL Support and specify the following information:
- The date and time when you encountered the issue.
- The public IP address through which you currently browse the internet. (To find out your current public IP address, simply click here.)