If you can’t access deepl.com in your web browser or some functions of the web translator aren't working as expected, you may need to update your browser version.
Check your browser
DeepL supports the 2 latest major versions of each supported browser. This ensures that we can update features and security.
Using a different browser can also help to isolate the issue.
Check if DeepL is blocked
Alternatively, a VPN, or proxy server might be blocking your requests. To ensure all functions on deepl.com are working, contact your IT department to check that the following domain pattern isn’t blocked by a firewall, VPN, or proxy server: *.deepl.com (deepl.com and all subdomains).
If the web translator still doesn’t work properly after you’ve ensured that you aren’t blocked by a firewall, VPN, or proxy server, you can contact DeepL Support and specify the following information:
- The date and time when you encountered the issue.
- The public IP address through which you currently browse the internet. (To find out your current public IP address, simply click here.)
Clear cache and cookies
If you run into issues with our web translator or your account, deleting your browser data or cookies of your browser might help.
Cookies are small text files created by the websites you visit. They store information about your visit, e.g., whether you are logged in or which settings you chose. They can make your visit on a website easier, and they can also be necessary for certain functions on a website.
See instructions on how to clear your cache and cookies for DeepL supported browsers below:
Temporarily disable browser extensions
Temporarily disable any browser extensions that might block ads, modify page content, or interfere with network requests (for example, ad blockers, VPNs, security extensions).