My DeepL for Windows / Mac app does’t work. What should I do?
In case your desktop app is not working as expected, please check whether you can use DeepL.com:
- If you can’t use the web translator and the desktop app, please consult this article.
- If you can use the web translator, but the desktop app doesn’t work properly, please follow the steps below:
Check the requirements
Your operating system should fulfil the requirements below for the DeepL desktop app to work. Please make sure that the requirements are fulfilled.
The minimum requirement of the operating system is Windows 10 (64 bit), including all editions.
The minimum hardware requirements are the following:
- 2.0 GHz processor (single core)
- 2 GiB RAM
- 500 MiB hard disk space
- A monitor with 720p resolution (1280 x 720 pixels)
Please note that if you or your company use a proxy server, it might be necessary to configure the proxy in the the app settings, depending on whether the app recognizes the system proxy configuration automatically.
To get access to all our features on Mac devices, the minimum requirement of the operating system is macOS 10.15.
We also offer a version of the DeepL app for macOS 10.13, but you will miss out on some features when using this version of the DeepL app. At some point in the future, we will end support for macOS 10.13.
Therefore, we recommend that you update your operating system to macOS 10.15 or higher and download the compatible version of the DeepL app on our website, by clicking on Download for Mac (see below how you can reinstall the app).
Ensure network requests aren't blocked
To enable proper operation of all functions on the app, please ensure the following domain pattern isn’t blocked by a firewall, VPN, or proxy server: *.deepl.com (DeepL.com and all subdomains). If necessary, please contact your IT department for this matter.
Reinstall the app
If your operating system is compatible with the above-mentioned requirements and you’ve ensured that you aren’t blocked by a firewall, VPN, or proxy server, but your desktop app still doesn't work, please uninstall the DeepL app, download it, and install it again to make sure that you have the latest app version.
Uninstalling the app
- Select Start and type DeepL in the list shown
- Press and hold (or right-click) on the app, then select Uninstall
Please consult Microsoft Support for further assistance.
On Mac devices, you can delete apps from Launchpad or the Finder. Please consult Apple Support for further assistance.
Please note that before uninstalling the app, you should quit it by clicking on the DeepL icon in the menu bar at the top of your screen.
Downloading the app
Once your app has been uninstalled, you can download it here and reinstall it.
Report the issue
If your desktop app still doesn’t work after reinstallation, contact DeepL Support. In this case, please provide the following information:
- The app version you are using
- A screenshot of the error message and/or a detailed description of the issue
- A log file