Skip to main content
Troubleshooting

Desktop app doesn’t work

Content is translated from English using DeepL Pro.

My DeepL for Windows / Mac app does’t work. What should I do?

In case your desktop app is not working as expected, please check whether you can use DeepL.com:

Check the requirements

Your operating system should fulfill the requirements below for the DeepL desktop app to work. Please make sure that the requirements are fulfilled.

For Windows:

The minimum requirement for the operating system is Windows 10 (64 bit), including all editions.

The minimum hardware requirements are the following:

  • 2.0 GHz processor (single core)
  • 1 GiB RAM
  • 500 MiB hard disk space
  • A monitor with 720p resolution (1280 x 720 pixels)

Please note that if you or your company use a proxy server, it might be necessary to configure the proxy in the the app settings, depending on whether the app recognizes the system proxy configuration automatically.

For Mac:

The minimum requirement for the operating system is macOS 13.

Ensure network requests aren't blocked

if your desktop app is not working as expected a VPN, or proxy server might be blocking your requests. To ensure all functions on deepl.com are working, contact your IT department to check that the following domain pattern isn’t blocked by a firewall, VPN, or proxy server: *.deepl.com (deepl.com and all subdomains).

Important: DeepL’s public IPs can change at any point. Please configure your firewall, VPN or proxy servers with domain name patterns, not IP addresses. Otherwise the configuration will stop working whenever an IP changes.

Reinstall the app

If your operating system is compatible with the above-mentioned requirements and you’ve ensured that you aren’t blocked by a firewall, VPN, or proxy server, but your desktop app still doesn't work, please uninstall the DeepL app, download it, and install it again to make sure that you have the latest app version.

Uninstalling the app

For Windows:

  1. Select Start and type DeepL in the list shown
  2. Press and hold (or right-click) on the app, then select Uninstall

Please consult Microsoft Support for further assistance.

For Mac:

On Mac devices, you can delete apps from Launchpad or the Finder. Please consult Apple Support for further assistance.

Please note that before uninstalling the app, you should quit it by clicking on the DeepL icon in the menu bar at the top of your screen.

Downloading the app

Once your app has been uninstalled, you can download it here and reinstall it.

 

Report the issue

If your desktop app still doesn’t work after reinstallation, contact DeepL Support. In this case, please provide the following information:

  • The app version you are using
  • A screenshot of the error message and/or a detailed description of the issue
  • A log file

Related articles