Why did my card payment not go through?
If your card payment is declined, please ensure the following:
- You have sufficient funds in your bank account.
- The card details, such as card number, expiry date and CVC code, are correct and up-to-date. (You can check your payment details in your DeepL account.)
- Your card supports the 3-D Secure protocol.
- The billing address associated with your card matches the billing address on file in your DeepL account and if they don't, update the outdated information (either in your in your DeepL account or with your card issuer).
If the above requirements are met and your payment still doesn't go through, please contact your bank or card issuer for clarification. Your card may have specific restrictions that cause the transaction to be declined.
Automated payment retries
When paying by credit or debit card, the charge is initiated right after the invoice is issued. If a card payment fails, our payment service provider, Stripe Payments Europe Ltd, will retry the charge, if necessary several times over several days, to collect the amount due.
If your DeepL Pro subscription is suspended due to arrears, it will be reactivated as soon as the outstanding balance has been collected.