Recover multi-factor authentication

If you lose access to your authenticator mobile app or the authentication code doesn't work, you can request a recovery email from the login dialog. 

1. Log in with your credentials. 
2. Click on Request recovery code.
   An email with a recovery code is sent to the email address you used to sign up for DeepL. 
3. Enter the recovery code in the Authentication code field.
   You have access your DeepL account again. 

Optional: Disable and re-enable multi-factor authentication again to reset the multi-factor authentication setup. For more information, see Multi-factor authentication.