Is it possible to use DeepL to translate messages on Zendesk?
Yes, you can translate texts in Zendesk with the DeepL browser extensions for Chrome, Edge, and Firefox. Our dedicated customization allows you to translate your customers' messages and your replies with just one click.
This article describes how to use the DeepL Zendesk customization for the following Zendesk products:
All the languages supported in the DeepL browser extensions are also available for the Zendesk customization.
To use the Zendesk customization, make sure you have completed the following steps:
- You have added the DeepL browser extension to your browser. For more information about how to add the extension to your browser, click here.
- You have logged in with your DeepL account. For more information on how to log in to our browser extension, click here.
Please note that the DeepL Zendesk customization is only available for DeepL Pro Advanced and Ultimate subscribers. However, users of our free version and DeepL Pro Starter subscribers can translate up to 50 messages for free to test the customization.
After reaching this trial limit, you will be asked to subscribe to DeepL Pro Advanced or Ultimate. To learn more about our plans, click here.
Translate customers' emails and your replies
The customization allows you to translate messages customers send via email and reply to them in the languages your customers use.
To translate received messages into your language, click the Translate this ticket button directly underneath a received message. The translation will appear in a green box below the original message.
You also have the option to translate all the messages sent by a customer at once by clicking the Translate thread button. The translations will appear in green boxes, each below the corresponding message in the thread.
You can select the language in which you would like to translate a customer's message (to read and understand it) by clicking on the DeepL icon in the top right corner of the Zendesk ticket.
The customer's language is automatically detected. It is displayed in a separate button, to the left of the Translate thread button. If you click the Sender's language button, which displays the auto-detected customer's language, you can change it manually.
To translate your reply, first, enter the text you would like to send in the text input field at the bottom of the page. Then, click the DeepL icon in the toolbar at the bottom of the text input field. Your original text will be replaced with the translation.
If the language of your message doesn't match the recipient's, you will be notified through a pop-up message.
Set the tone
With the Formal/Informal button next to the DeepL icon, you can also set the tone of your translation. Click the button to select between Automatic, Formal, and Informal. More information about the "tone" feature can be found here.
Keep it consistent
With the glossary feature, you can use your DeepL glossaries in DeepL for Zendesk as well. This will ensure a consistent usage of your company's terminology when replying to customers.
To use the glossary:
- Click on the DeepL icon
in the top right corner
- Click on the arrow next to Glossary
- All glossaries linked to your DeepL account will be displayed
- Select the glossary you would like to use
Please note that it is not possible to change existing glossaries or create new glossaries in Zendesk.
Translate customers' Live chat messages and your replies
If you are using the Zendesk Live chat feature, you can also use DeepL to translate your incoming, as well as outgoing, messages. To get started, open the chat you would like to translate.
The customer's language is automatically detected. If the customer's language is not detected correctly, you can change it by clicking the language button that displays the customer's auto-detected language in the chat view. A dropdown menu will open where you can select the correct sender's language.
To translate messages you receive into your language, click the Translate this ticket button directly underneath the received message. The translation will appear in a green box below the original message.
You can change the language into which you would like to translate a customer's message (to read and understand it), by clicking the DeepL icon in the top right corner of the chat window.
You also have the option to translate all the messages sent by the customer at once by clicking the Translate thread button. The translations will appear in green boxes, each below the corresponding message in the thread.
To translate your replies, enter the text you would like to send in the text input field at the bottom of the chat. Click the DeepL icon in the toolbar at the bottom of the text input field to translate your text into the customer's language. Your original text will be replaced with the translation.
If the language of your message doesn't match the recipient's, you will be notified through a pop-up message.