Translate texts in Zendesk with the DeepL browser extensions for Chrome, Edge, and Firefox. Our dedicated customization allows you to translate your customers' messages and your replies with just one click.
Learn how to get started with DeepL browser extensions.
Translate customers' emails and your replies
To translate received messages into your language, do the following:
- Click Translate this ticket directly underneath a received message
- The translation will appear in a green box below the original message
To translate all the messages sent by a customer at once, do the following:
- Click Translate thread
- The translations will appear in green boxes, each below the corresponding message in the thread
You can select the language in which you would like to translate a customer's message (to read and understand it) by clicking on the DeepL icon in the top right corner of the Zendesk ticket.
The customer's language is automatically detected. It is displayed in a separate button, to the left of the Translate thread button. If you click the Sender's language button, which displays the auto-detected customer's language, you can change it manually.
To translate your reply, do the following:
- Enter the text you would like to send in the text input field at the bottom of the page
- Click the DeepL icon
in the toolbar at the bottom of the text input field
- Your original text will be replaced with the translation
If the language of your message doesn't match the recipient's, you will be notified through a pop-up message.
Translate customers' Live chat messages and your replies
If you are using the Zendesk Live chat feature, you can also use DeepL to translate your incoming, as well as outgoing, messages. To get started, open the chat you would like to translate.
The customer's language is automatically detected. If the customer's language is not detected correctly, you can change it by clicking the language button that displays the customer's auto-detected language in the chat view. A dropdown menu will open where you can select the correct sender's language.
To translate messages you receive into your language, click the Translate this ticket button directly underneath the received message. The translation will appear in a green box below the original message.
You can change the language into which you would like to translate a customer's message (to read and understand it), by clicking the DeepL icon in the top right corner of the chat window.
You also have the option to translate all the messages sent by the customer at once by clicking the Translate thread button. The translations will appear in green boxes, each below the corresponding message in the thread.
To translate your replies, enter the text you would like to send in the text input field at the bottom of the chat. Click the DeepL icon in the toolbar at the bottom of the text input field to translate your text into the customer's language. Your original text will be replaced with the translation.
If the language of your message doesn't match the recipient's, you will be notified through a pop-up message.