Content is translated from English using DeepL Pro.
If something isn't working as expected with Voice for Meetings, our support team may ask you to share some details to help investigate. Gathering this information before getting in touch helps us resolve your issue faster.
Information to include
When contacting support, please include the following:
- Date and time of the issue, including your time zone
- Meeting link for the affected session
- Platform you were using (web browser, native app)
- A description of what happened and what you expected to happen instead
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Debug log from the session
Click the More options menu, then Copy debug info
The more detail you can provide, the faster our team can investigate. If the issue affects multiple participants, it helps to include their platforms and languages too.
Contact support
Once you have gathered the information above, contact our support team.