Content is translated from English using DeepL Pro.
Find troubleshooting steps for potential issues below:
I can't select my Spoken language on the web platform
- When Voice for Meetings: Participant verification is disabled, the You speak language selector is locked to auto-detect for all partcipants
- To allow participants to choose their spoken language, you need to Enable access code when connecting your meeting to DeepL Voice
The DeepL bot never joined the meeting
- Check that the host meeting settings allow for external logged-in participants can join the meeting
- Check to see if the DeepL bot is in the lobby
-
(Optional) Add
deepl.comas a trusted domain
DeepL Voice didn't share a join link to all participants
Check that the host meeting settings allow for all participants to post messages in the Chat. This is required for DeepL Voice to share the link with all participants.
I can't open the floating window
The floating window feature is available in Chrome, Edge, and other Chromium-based browsers. It is not available in Safari. In Firefox it requires a recent version (151 or newer).
Audio content that I share in the meeting is not translated
The DeepL bot doesn't have access to audio streams for computer audio that are shared via the meeting platform.