Content is translated from English using DeepL Pro.
A log file is a computer-generated data file that contains information about usage patterns, activities, and operations as the software runs. Log files do not contain data of translated or improved text.
If your DeepL desktop app doesn't work as expected, attach your log file when contacting DeepL Support. It will help our technical team understand the issue better and solve it faster.
- While using the DeepL app for Mac, click Help in the top-level menu bar
- Select Export Log File
- Enter a name and location for your file, and click Save
- Go to the folder where you saved the log file and attach it to your request
- Click the menu icon
to see the menu options
- Select About the app from the list
- Click the Export Log Files button
- Enter a name and location for your file, and click Save
After your log file has been exported successfully, a confirmation message will appear. In this message, you can click the Go to folder link to be taken directly to your saved log file.
Alternatively, you can access this log file manually via the Run dialog.
- Open the Run dialog (you can use the shortcut Win+R).
-
Type the following and press Enter
%appdata%\DeepL_SE\logs
- The folder logs should be visible now.
- Locate the file DeepL.log and attach it to your request.
In addition to the log file for the DeepL app for Windows, you can also access log files for the installation and update system used by the app.
- Open the "Run" dialog (you can use the shortcut Win+R).
-
Type the following and press Enter
%temp%
- The folder Temp should be visible now. Please locate the files DeepLSetup [USERNAME] Log.txt, 0install [USERNAME] Log.txt, and 0install-win [USERNAME] Log.txt and attach them to your request.
(It is possible that only 1 or 2 of these files exist on your computer instead of all 3.)