I am getting the error message "Sorry, there was a problem with the security check, and the request to clearance.deepl.com failed" when trying to log in. What does this mean?
At DeepL, our highest priority is to ensure the security of your data. Therefore, during the login process, among other things, the URL clearance.deepl.com is called to verify that you are indeed a human.
If you get the error message "Sorry, there was a problem with the security check, and the request to clearance.deepl.comfailed. Please try again or contact your administrator" when trying to log in, please check your browser for any installed browser plug-ins (so-called "ad blockers") that might block network requests to the domain clearance.deepl.com and, if necessary, unblock clearance.deepl.com.
If you have done this, but the issue still occurs, please contact your IT department, as this usually indicates a problem in the network or firewall configuration that prevents the domain clearance.deepl.com from being called.