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Manage team

Invite a new team member

Content is translated from English using DeepL Pro.

Team admins can invite users to join your team at any time if the team has a spare license.

 

As team admin, you can also easily access your team management options from your Home page via the shortcut Team management.

Send email invitation

  1. Log in to your DeepL account
  2. Click the Team tab and click Invite members, under Your team
  3. Enter the email address of the new user(s) you want to add
  4. Click Send invitation

The user will receive an email with a link to create a DeepL account and join the team.

The invitation email will expire after 90 days. If expired, you need to resend it.

if you have SSO enabled for your team, this option won't be available. To invite new users to your team subscription:
  • Share the SSO domain of your company with them
  • Make sure they have been given the correct access rights in your identity provider

 

Share invitation link

  1. Log in to your DeepL account
  2. Click the Settings tab and under Invitation link click Edit
  3. Enable invitation link, review options, and Save
  4. An invitation link will be generated once you click Save
  5. Copy the link and send it to the user(s) you want to invite
You have the option to restrict the invitation link to email addresses from a specific domain, e.g., @deepl.com. To create a new invitation link, disable and enable the link and it will generate a new link.

 

Troubleshooting

"Login failed" error

This error may occur if the invited user already has a DeepL account, but hasn't joined another team subscription. They can still join a team subscription by following these steps:

  1. Log out from their existing DeepL account
  2. Click the link in the invitation email
  3. In the Join team window, enter the password they set for their existing DeepL account 

If these users enter a new password (instead of the password they set for their existing account), an error will occur, which reads "Login failed".

If a user has forgotten their password, follow the instructions in this article. Repeat the process described above after the old password has been reset.

"You are already a member of a team" error

This error occurs when a user cannot join a team subscription because they are still a member of an inactive team subscription.

Users who have a DeepL account that is part of an inactive team subscription will see the following message in their account: "The team account is currently deactivated. You cannot use DeepL Pro as part of this team at the moment."

To join a new team subscription, they should:

  1. Log in to their DeepL account
  2. Under Account > Team membership, click Leave team
  3. Confirm by clicking Leave team and log out
  4. Click the link in the invitation email for the new team
  5. In the Join team dialog, enter their email address and the password they set for their already existing DeepL account
  6. Click the Create account button.
There are no spare licenses

If you have no more spare licenses to assign, you have two options: 

  • Add more licenses to your team subscription. Read how to do this here
  • Reassign a team license to another user

To reassign a team license to another user, do the following:

  1. Log in to your team admin account
  2. Remove or deactivate the team member whose license should be reassigned
  3. Invite the new member to the team

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