Content is translated from English using DeepL Pro.
Required plan: DeepL Voice for Meetings
Follow the steps in this article to ensure that you have installed and set up DeepL Voice for Microsoft Teams correctly for your organization, and to troubleshoot by issue. You need access to your organization's Microsoft Teams admin center to verify your setup.
Technical setup and requirements
Before troubleshooting, ensure the following requirements are met:
-
Latest app version
It's important to install the newest version for best results. The app can be found in Microsoft AppSource. -
[Microsoft administrator] Check installation and setup of DeepL Voice for Microsoft Teams
Ensure the DeepL Voice for Microsoft Teams app is installed and set up as instructed in this article.
Troubleshoot by issue
The DeepL Voice bot doesn't join the meeting
- Make sure you have an active DeepL Voice for Meetings license
To find out about your license, log into your DeepL account to see your active subscriptions (you should see DeepL Voice for Meetings listed) - Make sure you are logged in to the DeepL Voice app within Microsoft Teams
- Check to see if the bot has requested to join the meeting within Microsoft Teams
- Check that your Microsoft administrator has configured permissions as needed
The DeepL Voice app isn't visible to internal colleagues
- Check that your organization has migrated its Microsoft tenant to app centric management
- Check that your Microsoft administrator has made the DeepL Voice app available to all (or targeted) users in Microsoft Teams administration center
- Check that the Microsoft administrator has pinned the DeepL Voice app for all (or targeted) users
- Check if the DeepL Voice app is visible on the desktop app and on web (the mobile app might have limitations)
The DeepL Voice app is not visible for external participants
- Check that external guests/ anonymous user participation is allowed in your organization
- Learn how apps work for external/anonymous users
- Check that external/anonymous user are invited via calendar meeting invite and that they join via the invitation link (they should not join the meeting via direct link sharing)
- Check that your Microsoft administrator has enabled anonymous users to interact with apps in meetings
- Check guidance on how to use DeepL Voice for Microsoft Teams with external guests in this article
If the DeepL app is not visible to participants, remove the app manually, then add it to the meeting again manually:
- Click the DeepL Voice app in the toolbar
- Click the more options icon in the DeepL Voice tab
- Click Remove, then Remove to confirm
- Click Apps
, then search for and select DeepL Voice
- Log in and click Enable translation
Issues adding tabs or apps to a meeting
Ensure that you have the following team member permissions enabled:
- Allow members to add and remove apps
- Allow members to create, update, and remove tabs