At DeepL, we believe in transparency and empowering our customers to have control over their accounts and data.
That is why you can choose whether to authorize DeepL to access your account settings for troubleshooting, customer onboarding, or general user management including account and subscription management (e.g., adding and deleting users, (re-)assigning team account administrators) and more.
To view major activities and changes made to your DeepL account and subscription, you can download an audit log in your account.
Grant access to your account settings
To do grant DeepL teams access to your account settings, do the following:
- Go to the Settings tab in your DeepL account
- Under Account access, click the toggle switch
This allows DeepL teams to make changes to your (or your team’s) account and subscription on behalf of you.
You can change this setting at any time. If you need to contact DeepL to be actively supported by our teams, we recommend to activate this toggle before contacting DeepL’s Customer Support team, your Customer Success manager or account executive.
Audit logs
Audit logs provide customers with greater visibility and control over their account and subscription, ensuring transparency and security. They provide a record of all major activities and changes made to your account and subscription.
To request an audit log, do the following:
- Go to the Settings tab in your DeepL account
- In the section Audit log click on Request audit log
- You will then receive an email to the email address associated with your account, containing a link to download the log.
Examples of activities that are logged:
- Logins
- Email address changes
- Failed translations